As we unveil our stunning new flagship studio in Hamilton East's MADE, we are on the lookout for a dynamic Jewellery Sales Concierge to become an integral part of our team. 

ABOUT THE ROLE
You’ll be part of a passionate team where you’ll work with beautiful jewellery and help create unforgettable experiences for our clients. We’re looking for someone who’s eager to grow and develop it into a long-term career. As the position evolves, we anticipate it leading to full-time hours, so it's a great opportunity for someone ready to commit and grow with us.

Your responsibilities will include, but are not limited to: 
• Providing impeccable customer service, assisting clients with their jewellery needs, and ensuring a memorable shopping experience. 
• Scheduling, preparing for, and assisting with client consultations and services. 
• Processing orders ensuring accurate documentation and clear communication with clients regarding timelines and delivery. 
• Coordinating with the workshop, jewellers, and designers to track the progress of custom pieces and repairs, ensuring timely completion and quality assurance. 
• Assisting with inventory management, including counting, receiving new stock, and ensuring that all items are properly tagged and displayed. 
• Curating and maintaining visually appealing displays while upholding a high standard of store cleanliness. 
• Delivering Permanent Jewellery Services with precision and care. 
• Additionally, you will be required to appear on our social media channels to enhance our brand presence.

We are committed to your success and will provide comprehensive training to ensure you feel confident and well-equipped in your role.

HOURS & DAYS OF WORK
This role will begin as part-time, with the potential to grow into a full-time position as the business expands. We are looking for a candidate with a flexible approach, who is open to working with us to meet the needs of the business.

The expected hours are:
Essential Days: Friday & Saturday (Other days of work negotiable)
Total Weekly Hours: 15 - 25 

REQUIRED SKILLS/ EXPEREINCE
We are keen to hear from candidates who showcase the following:

• Customer Service & Sales: Proven experience in delivering exceptional client care with a warm, engaging, and personalised approach.
• Initiative and Independence: The ability to use initiative and work independently, ensuring tasks are completed and standards are upheld in even in the absence of a manager.
• Professional Presentation: A polished and professional appearance, with a commitment to upholding our grooming and dress standards.
• Team Spirit: A positive, enthusiastic attitude towards learning, adapting to change, and becoming an integral member of our close-knit team.
• Communication Skills: Excellent written and verbal communication skills, enabling effective and empathetic interactions with clients and team members.
• Time Management: Strong organisational skills and the ability to manage time effectively, ensuring all tasks are completed efficiently and to a high standard.
• Attention to Detail: A keen eye for detail to maintain the highest levels of service, presentation, and product quality.
• Willingness to Learn: A proactive approach to continuous learning, with openness to feedback and a desire to grow within the role.
• Integrity and Discretion: High ethical standards and discretion, particularly important when assisting with surprise proposals and handling valuable items.

BENEFITS OF WORKING WITH US
Joining our team comes with a range of fantastic perks: 
Family-Oriented Environment: Join a supportive, family-run business where you’ll be treated as part of the extended family, not just an employee.
Direct Mentorship & Career Advancement: Work closely with the owners, gaining invaluable experience and access to growth opportunities that will enhance both your personal and professional development.
Generous Staff Discounts: Enjoy significant discounts on our exquisite jewellery and services, allowing you to indulge in our offerings.
Beautiful Work Environment: Thrive in our brand-new studio, set in a vibrant location surrounded by excellent food and amenities.
Performance Rewards: Be recognised and rewarded for your exceptional contributions with incentives that reflect your hard work and dedication.

GROWTH OPPORTUNITES
For the right person, there may be opportunities to pursue new skills and growth opportunities in the following areas:
- Custom Jewellery Design 
- Marketing 
- Management (as our team grows)

 APPLICATION PROCESS
If you have what it takes to shine with us, we would love to hear from you! Please note that our recruitment process may include a phone screen, face-to-face interviews, online psychometrics and personality testing, as well as police and reference checks.